Sometimes it cannot be helped if you’re running behind or stuck in unexpected traffic. We usually advise to leave in good time before bringing back a vehicle which is on hire. We allow a 30-minute grace period from when your vehicle is due back. The grace period only applies to customers who pre-notify the team that they will be running late. Please do not assume this grace period automatically applies as your vehicle should be due back on the agree time. If the return time for the vehicle exceeds the given timescale’s the company reserve the right to charge extra costs.